Keeping People Connected and Collaborating

Unified Communications & Collaboration (UC&C) and Unified Communications as a Service (UCaaS) technology needs to be available and reliable from anywhere at any time to support your business or organization as you engage with customers, prospects, partners, vendors, and employees. High-quality UC&C and UCaaS user experiences are critical to customer satisfaction and employee productivity.

Thriving with UC&C means IT Professionals need a complete vendor-agnostic holistic view and robust application performance management capabilities to mitigate risk and keep UC&C and UCaaS applications, platforms and services available and running smoothly.

Ensure consistent UC&C performance, so your business thrives

Powering the Modern Workforce

The modern workforce is powered by UC&C and UCaaS solutions, with continued investment in video and web conferencing, VoIP technology, and multi-vendor applications hosted on complex infrastructures. To support global collaboration from headquarters, remote offices, third parties, and more, enterprises and government agencies must monitor the performance of this technology to consistently deliver high-quality user experiences.

NETSCOUT’s rich history of Scalable Deep Packet Inspection, Smart Data Technology and Unified Communications expertise enables us to provide innovative technology, best practices, and continued support to monitor and ensure availability and high performance of complex UC&C and UCaaS environments. Whether in colocations, on-premises, public or private cloud environments, NETSCOUT’s holistic vendor-agnostic approach to performance management provides the visibility organizations need to reduce mean time to restore (MTTR) and protect UC&C and UCaaS technology.

Powering the Modern Workforce
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Eliminate UC&C Visibility Gaps with NETSCOUT

Save Money

Prevent costly service repairs, delayed revenue, and time lost trying to identify and resolve performance problems.

Reduce Risk

Avoid reputation and customer retention problems caused by poor quality, statutory violations, and impaired critical services that lead to brand damage.

Optimize Experience

Prevent breakdown in communication and information flows that result in lost productivity and increased user frustration.

Performance Management for UC&C and UCaaS

Reliable Video and Web Conferencing

Smart Data and packet-level performance monitoring ensure high-quality user experiences in UCaaS and UC&C video and web conferencing platforms.

Available Contact Centers

Keep agents and customers connected and communicating swiftly without interruption using end-through-end visibility to eliminate UC&C blind spots in contact centers.

Productive Collaboration

Software-based instrumentation and synthetic testing enables powerful troubleshooting that reduces MTTR to assure high-quality user experiences.

Quality Voice and Video

Real-time voice and video media performance monitoring and insights from scalable deep packet inspection allows organizations to pinpoint issues for rapid resolution and positive user experiences.

Protect UC&C and UCaaS Performance with NETSCOUT.